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Diversion and Reentry Services
Diversion and Reentry Services

Shelter

Warming and cooling centers

During extreme inclement weather episodes, the County of Santa Clara Office of Supportive Housing activates the Inclement Weather Plan, which supplements the regular, ongoing cold weather shelter program. Centers are open to provide shelter to individuals during these episodes.

Eligibility and referral process

  • All residents are encouraged to use available shelters and warming and cooling centers to ensure their safety.
  • Some centers, such as those run by HomeFirst, require a referral for entry and overnight stay.

Contact

Available hotlines to direct individuals to services:

  • 2-1-1: for health and human services in Santa Clara County,
    Available 24 hours a day in multiple languages

Homeless Helpline (not San Jose):

During regular business hours to ask for assistance or report a homeless person in need in Santa Clara County:

HomeFirst’s Outreach team provides access to emergency shelter, showers, laundry, meals, medical services, case management, employment training, and more.

Homeless individuals can register to receive text messages about services:

  • ​​​​​​​Address the text message to 888777
  • Type BADWEATHER in the message
  • Send the message